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1. Introduction

These Terms of Sale ("Terms") govern the sale of products by AERL Pty Ltd (ABN 87 653 916 477) ("AERL", "we", "us", or "our") to customers ("you" or "your"). By placing an order with us, you agree to be bound by these Terms.

2. Ordering and Acceptance

All orders are subject to acceptance by AERL. We reserve the right to decline any order for any reason. When you place an order, you will receive an acknowledgment email confirming receipt of your order. This email does not constitute acceptance of your order. Your order is accepted and a contract is formed when we send you a confirmation email indicating that your order has been processed.

3. Prices and Payment

All prices are in Australian Dollars (AUD) unless otherwise specified and are exclusive of GST (Goods and Services Tax) for Australian customers. GST will be added at the current rate for orders within Australia.

We accept payment by credit card, bank transfer, or other methods as specified during the checkout process. Payment must be received in full before goods are dispatched unless otherwise agreed in writing.

4. Shipping and Delivery

Delivery times are estimates only and may vary. AERL is not responsible for delays beyond our control, including but not limited to carrier delays, natural disasters, or other unforeseen circumstances.

Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier. You are responsible for ensuring that someone is available to accept delivery and for inspecting goods upon receipt.

5. Returns and Refunds

If you are not completely satisfied with your purchase, you may return the product within 30 days of receipt for a full refund of the purchase price, excluding shipping costs. To be eligible for a return, the product must be:

• In the same condition as you received it
• In the original packaging
• Complete with all components and accessories
• Accompanied by the original invoice or receipt

To initiate a return, please contact our customer service department for a Return Authorization Number (RAN) and shipping instructions. The Customer RMA Form is available in our technical documentation — complete it and email to support@aerl.com.au to speed up processing.

6. Warranty

AERL provides a warranty for our products as specified in the product documentation. The warranty period begins from the date of purchase. To make a warranty claim, you must provide proof of purchase and follow our warranty claim procedure.

Our warranty does not cover damage caused by:

• Improper installation, operation, or maintenance
• Unauthorized modifications or repairs
• Accident, misuse, or abuse
• Normal wear and tear
• External causes such as lightning, power surges, or natural disasters

For full warranty details, please refer to the product documentation or contact our customer service department.

7. Limitation of Liability

To the maximum extent permitted by law, AERL shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or in connection with the purchase or use of our products.

Our total liability for any claim arising from or related to the purchase or use of our products shall not exceed the purchase price of the product.

8. Intellectual Property

All intellectual property rights in our products, including but not limited to patents, trademarks, copyrights, and designs, are owned by AERL or our licensors. Nothing in these Terms transfers any such rights to you.

You may not reproduce, modify, distribute, or create derivative works based on our products or their components without our prior written consent.

9. Force Majeure

AERL shall not be liable for any failure or delay in performance of its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, riots, fire, flood, explosion, sabotage, labor disputes, or government action.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of Queensland, Australia. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued purchase or use of our products after any such changes constitutes your acceptance of the new Terms.

12. Contact Information

If you have any questions about these Terms of Sale, please contact us at:

AERL Pty Ltd\ 75 Bluestone Circuit\ Seventeen Mile Rocks\ Queensland, Australia\ Email: sales@aerl.com.au\ Phone: +61 1800 950 865

1. Introduction

AERL Pty Ltd (ABN 87 653 916 477) ("AERL", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect personal information that you provide directly to us, such as when you:

• Contact us through our website
• Subscribe to our newsletter
• Purchase our products
• Register for an account
• Participate in surveys or promotions

The types of information we may collect include your name, email address, postal address, phone number, and payment information.

We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, device information, and browsing actions and patterns.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, and administrative messages
• Respond to your comments, questions, and requests
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience

4. Disclosure of Your Information

We may share your personal information with:

• Service providers who perform services on our behalf
• Professional advisors, such as lawyers, bankers, and insurers
• Government bodies, regulators, law enforcement agencies, and courts when required by law
• Potential buyers in connection with a business transaction such as a merger or sale of assets

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Your Rights and Choices

You may have certain rights regarding your personal information, including:

• Accessing, correcting, or deleting your information
• Withdrawing your consent
• Objecting to or restricting certain processing
• Data portability

To exercise these rights, please contact us using the information below.

7. Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing activities and to personalize your experience. You can manage your cookie preferences through your browser settings.

8. International Transfers

Your personal information may be transferred to and processed in countries other than the one in which you reside. We will take appropriate safeguards to ensure that your personal information receives an adequate level of protection in the countries in which we process it.

9. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn we have collected personal information from a child under 16, we will delete that information.

10. AI Chat Assistant (Max)

Our website offers an AI-powered chat assistant ("Max") to help answer questions about our products and services. Messages you send to the assistant, along with your recent conversation in the widget, are processed by Anthropic (our AI service provider) to generate responses. Please do not share sensitive personal information, account credentials, or payment details in the chat.

Your conversation history is stored only in your own browser and can be removed at any time using the assistant's "Clear chat" control. The assistant's answers are provided for general guidance and do not form part of any contract; always confirm critical product or safety information against our official documentation or with our support team.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

AERL Pty Ltd\ 75 Bluestone Circuit\ Seventeen Mile Rocks\ Queensland, Australia\ Email: support@aerl.com.au\ Phone: +61 1800 950 865